Shipping Policy

Shipping Policy

Thank you for shopping with Duke Woof. We’re committed to making sure your pet essentials arrive as smoothly and safely as possible.

This Shipping Policy explains our order processing, shipping, delivery, tracking, and related procedures.

1. Shipping Destinations

Duke Woof currently ships to eligible addresses within the United States.

Shipping availability may vary depending on the product, destination, fulfillment location, or carrier restrictions.

We currently [DO / DO NOT] ship to Alaska and Hawaii.

We currently [DO / DO NOT] ship to P.O. Boxes, APO/FPO addresses, U.S. territories, or international destinations.

Available shipping options will be displayed at checkout whenever applicable.

2. Order Processing

Orders are typically processed within [X–X BUSINESS DAYS] after payment has been successfully confirmed.

Orders placed on weekends or U.S. federal holidays may begin processing on the next business day.

Processing time is separate from shipping and delivery time.

During holidays, promotional periods, product launches, or periods of unusually high order volume, processing times may be longer than usual.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on factors such as:

  • Delivery destination
  • Package size and weight
  • Product type
  • Shipping method
  • Carrier rates

If Duke Woof offers free shipping promotions, any applicable minimum purchase requirements, geographic restrictions, or other conditions will be displayed on the website or during checkout.

4. Estimated Delivery Times

After your order has been processed and shipped, estimated delivery typically takes:

Standard Shipping: [X–X BUSINESS DAYS]

Expedited Shipping: [X–X BUSINESS DAYS, IF AVAILABLE]

Delivery estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary depending on the carrier, destination, weather conditions, holidays, service disruptions, or other circumstances outside Duke Woof’s reasonable control.

5. Order Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking number or a link to track your package.

Please allow up to [24–48 HOURS] after receiving your shipping confirmation for tracking information to update in the carrier’s system.

6. Multiple Shipments

Some orders may contain products fulfilled from different locations.

As a result, your order may arrive in multiple packages and at different times.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

You will not be charged additional shipping fees solely because Duke Woof divides an order into multiple shipments unless otherwise clearly disclosed before purchase.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review your shipping address before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at [CUSTOMER SERVICE EMAIL].

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility where permitted by law.

8. Delayed Shipments

While we work to ensure orders arrive within the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

  • Severe weather
  • Carrier disruptions
  • Holiday shipping volume
  • Transportation delays
  • Incorrect address information
  • Natural disasters
  • Government or customs restrictions
  • Other unexpected events

If we become aware of a material delay affecting your order, we may contact you with updated information and available options.

Where required by applicable law, customers will be provided with appropriate options regarding materially delayed orders, which may include consenting to a revised shipping date or canceling the order for a refund.

9. Lost Packages

If your tracking information indicates that your package has not arrived within the expected delivery period, please contact us at [CUSTOMER SERVICE EMAIL].

We may ask you to verify your shipping address and check with household members, neighbors, building management, or the carrier.

Where appropriate, Duke Woof may initiate an investigation with the shipping carrier.

We will handle lost shipment claims in accordance with applicable law and the circumstances of the order.

10. Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please:

  • Check around your delivery location
  • Ask household members or neighbors whether they accepted the package
  • Check with your building’s front desk, mailroom, or property management, if applicable
  • Contact the shipping carrier for additional delivery information

If you still cannot locate the package, contact Duke Woof at [CUSTOMER SERVICE EMAIL] so we can review the situation and determine the appropriate next steps.

11. Damaged Packages or Products

If your order arrives damaged, please contact us as soon as reasonably possible at [CUSTOMER SERVICE EMAIL].

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged product
  • Photos of the packaging, when applicable

We will review the information and provide the appropriate resolution in accordance with our Return & Refund Policy and applicable law.

Please do not discard damaged products or packaging until your request has been reviewed, as they may be needed to process a carrier claim.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Because orders may begin processing shortly after they are placed, we cannot guarantee that changes or cancellations can be made after an order has been submitted.

If an order has already shipped, it may need to be handled according to our Return & Refund Policy.

13. Carrier Responsibility

Duke Woof works with third-party shipping carriers to deliver orders.

Delivery dates provided by carriers are generally estimates unless otherwise expressly guaranteed.

Duke Woof will work with customers to address shipping issues appropriately and in accordance with applicable consumer protection laws.

14. Returns and Refunds

Shipping-related returns, exchanges, and refunds are subject to our Return & Refund Policy.

Please review that policy for information about eligibility, return procedures, refund processing, and applicable shipping costs.

15. Contact Us

If you have questions about shipping or need assistance with an order, please contact us:

Duke Woof
Email: [CUSTOMER SERVICE EMAIL]
Business Address: [BUSINESS MAILING ADDRESS]
United States

We’re happy to help make sure your Duke Woof order gets where it needs to go.