Terms of Service

Welcome to Duke Woof.

These Terms of Service (“Terms”) govern your access to and use of the Duke Woof website, online store, products, features, content, and related services (collectively, the “Services”).

Throughout these Terms, “Duke Woof,” “we,” “us,” and “our” refer to the business operating the Duke Woof online store.

By accessing our website, placing an order, creating an account, or otherwise using our Services, you agree to these Terms and our applicable policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree to these Terms, please do not use our Services.

1. Online Store Terms

By using our Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our products or Services for any unlawful or unauthorized purpose.

You may not use our website in a manner that violates applicable laws or regulations or infringes the rights of Duke Woof or any third party.

A violation of these Terms may result in suspension or termination of access to our Services where appropriate.

2. Products and Services

Duke Woof offers pet products, accessories, and related goods through our online store.

We make reasonable efforts to display product descriptions, photographs, colors, dimensions, specifications, and other information accurately.

However, the appearance of colors and certain visual details may vary depending on your device, screen settings, lighting, product manufacturing, or other factors.

Measurements may also be approximate unless expressly stated otherwise.

We reserve the right to modify or discontinue products or Services at any time, subject to applicable law.

3. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not guarantee availability or reserve inventory.

In rare circumstances, a product may become unavailable after an order has been submitted.

If we are unable to fulfill an item, we may contact you regarding available alternatives or cancel and refund the affected item or order, as appropriate.

4. Prices

Product prices are displayed in U.S. dollars unless otherwise indicated.

We reserve the right to change product prices at any time before an order is placed.

Price changes will not ordinarily affect orders already accepted, except where permitted or required by applicable law.

Shipping charges, taxes, and other applicable fees may be calculated and displayed during checkout.

5. Orders

Submitting an order constitutes an offer to purchase the selected products.

After you place an order, you may receive an email confirming that we received your order. This acknowledgment does not necessarily mean that your order has been accepted or shipped.

We reserve the right, where permitted by law, to refuse or cancel an order for legitimate reasons, including:

Product unavailability
Pricing or product information errors
Payment authorization issues
Suspected fraud
Suspected unauthorized transactions
Violations of these Terms
Shipping restrictions
Errors affecting inventory or fulfillment

If we cancel an order after payment has been successfully processed, we will issue the appropriate refund.

6. Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information.

You are responsible for promptly updating information when necessary, including your email address, billing information, and shipping information.

You represent that you are authorized to use the payment method submitted for a purchase.

We may use third-party payment processors to process transactions. Payment information may therefore be subject to the payment provider’s terms and privacy practices.

7. Taxes

Applicable sales tax may be calculated and collected based on your order, shipping destination, and applicable tax requirements.

The amount displayed during checkout may include taxes when required.

8. Shipping and Delivery

Orders are shipped according to our Shipping Policy.

Processing and delivery estimates are not guarantees unless expressly stated otherwise.

Shipping times may be affected by carriers, weather, holidays, fulfillment operations, or other circumstances.

Please review our Shipping Policy for additional information regarding processing times, tracking, delivery, lost packages, and shipping-related issues.

9. Returns and Refunds

Returns, exchanges, cancellations, damaged products, and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

Nothing in these Terms is intended to waive rights that cannot legally be waived under applicable consumer protection laws.

10. Promotions and Discount Codes

Duke Woof may occasionally offer promotional codes, discounts, special offers, or other promotions.

Unless otherwise stated:

Promotional offers may have expiration dates
Discounts may apply only to eligible products
Certain products may be excluded
Promotions may not be combined
Promotional codes may be limited to one use per customer, account, household, or order
Promotions have no cash value
Discounts cannot generally be applied retroactively to completed purchases

Additional terms may apply to individual promotions.

We reserve the right to modify or cancel promotions where permitted by law, including in cases of error, fraud, abuse, or misuse.

11. Product Use and Pet Safety

Duke Woof products should be used according to their intended purpose and any instructions, warnings, sizing information, or recommendations provided with the product or on our website.

Pet owners and caregivers are responsible for determining whether a product is appropriate for their pet based on factors such as the pet’s size, age, behavior, chewing habits, health, and individual needs.

Pets should be appropriately supervised when using toys, accessories, feeding products, grooming products, or other items when supervision is recommended.

Regularly inspect products for signs of wear, damage, or deterioration.

Discontinue use of a product if it becomes damaged or presents a potential safety risk.

No pet toy or accessory should be assumed to be indestructible unless expressly stated.

If you have questions regarding your pet’s health or medical needs, consult a qualified veterinarian.

12. Product Information Disclaimer

Information provided through our website is intended for general informational purposes and product guidance.

Unless expressly stated otherwise, content provided by Duke Woof is not veterinary or medical advice and should not replace advice from a licensed veterinarian or other qualified professional.

13. Intellectual Property

The Duke Woof name, branding, logos, website design, graphics, photographs, text, product descriptions, videos, illustrations, icons, and other original content made available through our Services may be protected by copyright, trademark, and other intellectual property laws.

Except as permitted by law or expressly authorized by Duke Woof, you may not reproduce, copy, distribute, modify, publish, sell, exploit, or create derivative works from our protected content for commercial purposes.

Nothing in these Terms grants you ownership of Duke Woof intellectual property.

14. User Content, Reviews, and Feedback

You may have the opportunity to submit reviews, photographs, comments, feedback, suggestions, or other content.

You are responsible for content you submit and must not submit content that:

Is unlawful, fraudulent, threatening, defamatory, or abusive
Infringes intellectual property or privacy rights
Contains malicious software or harmful code
Contains misleading or materially false information
Violates applicable law

By submitting content to Duke Woof, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt that content for legitimate business, promotional, and operational purposes, subject to applicable law and our Privacy Policy.

You represent that you have the necessary rights to provide such content.

15. Third-Party Services and Links

Our Services may contain links to or integrations with third-party websites, payment providers, social media platforms, shipping carriers, applications, or other services.

Third-party services are governed by their own terms, policies, and practices.

Duke Woof is not responsible for third-party websites or services that we do not own or control, except to the extent responsibility cannot legally be excluded.

16. Shopify

Our online store may be hosted or powered by Shopify.

Shopify provides e-commerce technology that enables us to offer products and Services online.

Your use of certain features may involve services provided by Shopify or other third parties and may therefore be subject to their applicable terms and privacy practices.

17. Prohibited Uses

You may not use our website or Services to:

Violate applicable laws or regulations
Infringe intellectual property rights
Submit false or misleading information
Transmit malware, viruses, or malicious code
Attempt unauthorized access to our systems
Interfere with the security or operation of the website
Scrape or automatically extract information in violation of applicable law or our rights
Impersonate another person or entity
Engage in fraudulent transactions
Abuse promotions, refunds, returns, or discount programs
Use the Services for unlawful purposes

We may restrict or terminate access where we reasonably determine that these Terms have been violated.

18. Privacy

Your submission and our processing of personal information through the Services are governed by our Privacy Policy.

Please review the Privacy Policy to understand how we collect, use, disclose, and protect personal information.

19. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services and website content are provided on an “as is” and “as available” basis, except for warranties expressly provided by Duke Woof or required by law.

We do not guarantee that the website will always operate without interruption, delay, security vulnerabilities, or errors.

Nothing in this section excludes warranties or consumer rights that cannot legally be excluded or limited.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Duke Woof and its owners, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Services or products.

Any limitation of liability applies only to the extent permitted by applicable law.

Nothing in these Terms limits or excludes liability where doing so would be prohibited by law.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Duke Woof harmless from claims, damages, liabilities, and reasonable expenses arising from your unlawful use of the Services, your material violation of these Terms, or your infringement of another person’s rights.

22. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.

We reserve the right to correct errors and update information.

If an error materially affects an order you have already placed, we will handle the matter in accordance with applicable law.

23. Fraud Prevention

We reserve the right to review transactions for suspected fraud or unauthorized activity.

We may request additional verification before processing an order where reasonably necessary.

Orders reasonably suspected of fraud or unauthorized use may be delayed or canceled, subject to applicable law.

24. Termination

We may suspend or terminate access to our Services if you materially violate these Terms, misuse our website, engage in fraudulent conduct, or create security risks.

Provisions that by their nature should survive termination will remain effective where applicable.

25. Governing Law

These Terms and your use of the Services will be governed by the laws of [STATE OF BUSINESS REGISTRATION / APPLICABLE STATE], without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

26. Dispute Resolution

Any dispute relating to these Terms, our products, or the Services will be handled according to applicable law.

[OPTIONAL: INSERT ARBITRATION AGREEMENT, CLASS ACTION WAIVER, VENUE PROVISION, OR OTHER DISPUTE RESOLUTION TERMS ONLY AFTER APPROPRIATE LEGAL REVIEW.]

Nothing in these Terms prevents consumers from exercising rights or remedies that cannot legally be waived.

27. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

28. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies expressly incorporated by reference, constitute the agreement governing your use of the Services, subject to applicable law.

29. Changes to These Terms

We may update these Terms periodically to reflect changes to our Services, business practices, legal requirements, or operational needs.

When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes to the extent permitted by applicable law.